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Update:

Mid-September 2026, the loyalty program has changed. All loyalty points will now be processed directly in the webshop. To redeem loyalty points, you will need an account to log in.

Why was this change necessary?

New legislation regarding privacy and security is constantly being developed. This means we will be storing our customer data in a different way. To do this, it was necessary to move the loyalty balances to our website.

The operation (number of points and gift card value) remains the same. And any loyalty balance built up in the old system will be carried over to the new system.

Why is an account necessary?

To verify that you are the one redeeming your points, it is necessary to log in. You can do this easily without a password, using only your email address and a login code that you will receive via email.

Your account will only store the details you provide for your order: name, address, email address, and your loyalty balance.

In the interest of security and legislation, customer data will be deleted if you have not placed an order for 2 years. Your loyalty balance will then also expire.

You will be able to view your loyalty balance online starting in mid-September.

How does the loyalty program work?

With every purchase you make in our webshop, you can save for a €10 gift card. For almost every euro you spend, you receive 1 point.

We add up the points, and once you reach 375 points, you will receive a gift card as a thank you for your continued visits.

It works like this:

  • The amounts of your purchases are added together. Every euro equals one point.
  • You need an account for the loyalty program to prevent abuse. If you order as a guest without an account, points will still be saved for you.
  • When you log in to our website, you will see a button at the bottom left with your current loyalty balance. You can click this button: a window will slide into view titled "Loyalty Program & Customer Data"
  • As soon as you have reached 375 points on a purchase, you can collect them by selecting the €10 button in the loyalty program screen and clicking "Redeem". The discount/gift card will then be added directly to your shopping cart.
  • Shipping costs are not included in the savings.
  • The loyalty card cannot be redeemed for shipping costs. It can, however, be used for coffee, tea, and other products.
  • A loyalty balance is linked to an email address. If you use multiple email addresses, you will also have multiple loyalty balances. This also occurs if people in the same household each use their own email address to order.
  • Do you have a new email address? Then it is advisable to change the email address in your account so that you can keep your loyalty balance. You can do this by first logging in with your old address. Then, click on "Profile." There you will see your details and you can update your email address.
  • Customer accounts that have not been active for 2 years, because no orders have been placed with a specific email address for 2 years, will be deleted. This will also remove any accumulated loyalty points.
  • You cannot withdraw (a part of) your loyalty balance in the interim.
  • There are no further obligations and no costs associated with saving.
  • Terms and conditions may be changed by Van Hilst Koffie en Thee.


If you have any questions, or problems with redeeming a gift card? Email us. We are happy to help!

 

Homepage Van Hilst Koffie en Thee - not yet logged in.

Click "Loyalty points" at the bottom left to see the following screen:

To log in, click the orange button. If you have never logged in before, you can also click "CREATE ACCOUNT".

You do not need a password to log in. You will receive a numeric code via email, which you can then enter on the screen.

Once logged in, you will see your loyalty balance as well as a few useful extras, such as your profile and your order history.

As soon as you have saved enough points (375 points), you will see under the heading "Gift Card € 10,-" that you are at 100%, and you can redeem the points by clicking in the same spot and choosing "REDEEM". The points will then be deducted, and your gift card will be processed at checkout.

 

Naturally, things may look slightly different on smaller screens, but the essence remains the same.